Custom Biker Jacket

Design Your Custom Biker Jacket with personalized colors, materials, and details for making a bold fashion statement.

Custom Biker Jacket

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Terms And Condition

Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, an industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Custom Orders

Return and Alteration

We are committed to getting you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

Shipping & Delivery

All our regular orders are usually shipped within 7 business days. However, it can take up to 15 business days for your item to be shipped.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch within 5-6 weeks. However, due to the different nature of all custom orders, we do not have a pre-specified fulfillment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadlines, we encourage customers to communicate their desired delivery date to the Customer Services agent before placing the order.

We accept and ship orders to all countries except for Russia, Brazil, Israel, and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc.

All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

For your safety and security, we do not deliver to APO, FPO, or PO box addresses. Moreover, a signature is required for the delivery of the items.

Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company.

Order Acceptance & Payment

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Cancellation Policy
Cancellation can be done within 24 hours of order placement, the customer should contact support for requesting order cancellation, restocking fee, and merchant processing fees will apply and After processing start cancellation charges will be charged $45.

Pricing

We accept payments online using Visa and MasterCard credit/debit cards in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

Privacy Policy

What information do we collect?

When ordering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, JacketsMaker.com cannot guarantee the security of any information that is disclosed online.

Changes to our Privacy Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below [email protected]

Returns And Refunds

We want to ensure a satisfactory customer experience that’s why our return policy is set for 15 days of delivery. You can return or exchange almost everything within 15 days of delivery.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

The customer is also entitled to refund/return, in the following cases

Wrong product received by the customer
Products have some defects
Product damaged in shipping
Product has tampered

Personalized or other customized products may not be returned for refund or exchange under any circumstances.

It is very important that you cross-check your measurements carefully before placing an order.
We are not responsible for returns due to sizing-related issues because size selection is done by the customer.

Please note that in the case of returns, customers would have to bear charges for shipping back the item to us and also fill Return Request form.

I have read and agree to the Terms & Conditions and Privacy Policy

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